Privacy Policy
1. Overview
Axcelarate LLC ("we", "us", "our") operates Replai, an AI-powered social media automation service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Replai service ("Service").
We are committed to protecting your privacy. We collect only what we need to provide and improve the Service, we do not sell your personal data, and we give you control over your information.
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, business name, and password when you create an account
- Billing information: Payment details processed securely by our payment processor, Paddle. We do not store your full credit card number
- Business information: Details about your business that you provide to configure your AI agents (e.g., services offered, pricing, location, FAQs)
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Usage data: How you interact with the Service, including features used, pages visited, and actions taken
- Device information: Browser type, operating system, IP address, and device identifiers
- Log data: Server logs including access times, pages viewed, and errors encountered
- Cookies and similar technologies: As described in Section 9 below
2.3 Social Platform Data
When you connect your social media accounts to the Service, we collect data necessary to provide the automation functionality, including:
- Comments and messages received on your connected accounts
- Profile information of users who interact with your content (as permitted by the relevant platform's API)
- Performance metrics such as response rates and lead capture data
This data is collected under the permissions you grant when connecting your accounts. See Section 5 for more details.
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Operate AI agents, process messages, capture leads, and generate reports
- Process payments: Manage your subscription and billing through Paddle
- Communicate with you: Send service notifications, updates, performance reports, and respond to support requests
- Improve the Service: Analyze usage patterns to enhance features and fix issues
- Ensure security: Detect and prevent fraud, abuse, and unauthorized access
- Legal compliance: Comply with applicable laws and legal processes
We will not use your information for any purpose other than those described in this Privacy Policy without your consent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service, including:
- Paddle: Payment processing and subscription management
- Twilio: WhatsApp messaging infrastructure
- Anthropic: AI language model processing (Claude API)
- Make.com: Workflow automation infrastructure
- Cloud hosting providers: Infrastructure and data storage
These providers are contractually obligated to use your information only as necessary to provide their services and in accordance with this Privacy Policy.
4.2 Legal Requirements
We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
If Axcelarate LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Social Platform Data
The Service integrates with TikTok, Instagram, and WhatsApp. When you connect these platforms:
- You authorize us to access your accounts under the permissions you grant
- We process messages and comments on your behalf to operate the AI agents
- Data from these platforms is subject to their own privacy policies (TikTok, Meta/Instagram, WhatsApp)
- We store conversation data and lead information to provide our Service functionality
- You can disconnect your social accounts at any time from your account settings, which will stop data collection from those platforms
We do not access, store, or use data from your connected social accounts for any purpose other than providing the Replai Service to you.
We comply with the data use policies of all integrated platforms. If a platform changes its API policies, we will update our integration accordingly.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Policy:
- Account data: Retained for the duration of your subscription plus 90 days after cancellation to allow reactivation
- Conversation and lead data: Retained for the duration of your subscription. After cancellation, retained for 30 days then deleted
- Billing records: Retained for 7 years as required by applicable financial regulations
- Log data: Retained for 90 days
You may request earlier deletion of your data by contacting us at contact@axcelarate.io, subject to legal obligations.
7. Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure, access-controlled infrastructure
- Regular security reviews and updates
- Limited access to personal data on a need-to-know basis
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities as required by law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, contact us at contact@axcelarate.io. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.
If you are a resident of the European Economic Area, you have the right to lodge a complaint with your local data protection authority.
9. Cookies & Tracking
We use cookies and similar tracking technologies to operate and improve the Service. The types of cookies we use include:
- Essential cookies: Necessary for the Service to function, including maintaining your session and security
- Analytics cookies: Help us understand how the Service is used so we can improve it
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not use cookies for advertising or sell data to advertising networks.
10. Children's Privacy
The Service is not directed at children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at contact@axcelarate.io and we will delete it promptly.
11. International Transfers
Axcelarate LLC is based in Maryland, USA. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country.
We take appropriate steps to ensure that any transfers of personal data comply with applicable data protection laws and that your information remains protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Service. The "Effective" date at the top of this page indicates when the Policy was last revised.
Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: contact@axcelarate.io
- Company: Axcelarate LLC, Maryland, USA
- Product: Replai
We will respond to all privacy-related inquiries within 30 days.